Rules

Terms and Conditions

1. General Information

These Terms and Conditions apply to the online store operated by BOLSHOP LTD, a company registered in England and Wales.

Company name: BOLSHOP LTD

Company number: 16863514

Registered address: Flat 3, 19 Florence Road, Bournemouth, England, BH5 1HH

Phone number: +44 7868 100442

Email address: info@nutribioshop.com

The Store sells cosmetic products for the face, body, and hair through an online platform to customers located in the United Kingdom.

By placing an order through the Store, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.

The Seller is not the manufacturer of the Products. All cosmetic products offered through the Store are original and are sourced from authorised manufacturers, distributors, or other lawful suppliers. The Seller acts solely as a retailer and is not responsible for the manufacturing process of the Products.

2. Definitions

  • Seller – BOLSHOP LTD, a company registered in England and Wales under company number 16863514, with its registered office at Flat 3, 19 Florence Road, Bournemouth, England, BH5 1HH.
  • Customer – a natural person acting for purposes wholly or mainly outside their trade, business, craft, or profession.
  • Store – the online store operated by the Seller.
  • Products – cosmetic products for the face, body, and hair available for purchase through the Store.
  • Order – an order for Products submitted by the Customer through the Store.
  • Contract – the contract for the sale and purchase of Products concluded between the Seller and the Customer.

3. Placing Orders

  1. Orders can be placed 24/7 via the online store.
  2. Orders placed Monday to Friday before 3:00 PM (UK time) are usually dispatched the same working day.
  3. Orders placed on Friday after 3:00 PM, on weekends, or on public holidays are dispatched on the next working day.
  4. Order confirmation is sent to the email address provided by the Customer.

Product images and descriptions provided in the Store are for illustrative purposes only. Minor differences in packaging, appearance, or labelling may occur without affecting the quality or characteristics of the Products.

4. Prices and Payment

  1. All prices are displayed in GBP (£) and include applicable taxes.
  2. The Seller accepts payments via available online payment methods displayed at checkout.
  3. Payments are processed by secure third-party payment providers.
  4. Payment must be completed in full before the order is processed.

5. Delivery

  1. Delivery is available within the United Kingdom only.
  2. Orders are shipped via Royal Mail.
  3. Standard delivery time is 1–2 working days from the date of dispatch.
  4. Once the order has been dispatched, the tracking number is provided and updated in the Customer’s account on the Store website.
  5. The Seller is not responsible for delays caused by the delivery service provider.

6. Right to Cancel and Returns

  1. Customers have the right to cancel the contract and return the goods within 14 days from the day they receive the order, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  2. To exercise the right of cancellation, the Customer must notify the Seller by email before the 14-day period expires.
  3. Returned products must be unused, unopened, and in their original packaging.
  4. For hygiene reasons, opened cosmetic products may not be eligible for return unless they are faulty or incorrect.
  5. Return shipping costs are borne by the Customer unless the goods are faulty or incorrect.
  6. Refunds are issued using the same payment method used for the original transaction.
  7. Refunds will be processed within 14 days from the date the returned goods are received by the Seller or from the date of cancellation confirmation, whichever occurs first.

7. Complaints and Faulty Products

  1. If a product is faulty or not as described, the Customer has rights under the Consumer Rights Act 2015.
  2. Complaints should be submitted by email, including order details and a description of the issue.
  3. The Seller will respond within a reasonable timeframe.

8. Personal Data

  1. Personal data is processed in accordance with UK data protection laws.
  2. Customer data is used solely for order processing, delivery, and customer service.
  3. Detailed information is provided in the Privacy Policy.

9. Liability

  1. The Seller is not liable for misuse of cosmetic products contrary to their intended purpose.
  2. Customers are responsible for checking ingredient lists and ensuring products are suitable for their personal use, including allergies or sensitivities.
  3. Nothing in these Terms limits statutory consumer rights.
  4. All cosmetic products sold in the Store comply with the UK Cosmetics Regulation and applicable safety, labelling, and consumer protection requirements in force in the United Kingdom.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Final Provisions

  1. The Seller reserves the right to amend these Terms and Conditions.
  2. The version applicable at the time of order placement applies to the contract.
  3. These Terms and Conditions are effective from the date of publication.

12. Force Majeure

The Seller shall not be held liable for failure or delay in the performance of obligations caused by events beyond reasonable control, including but not limited to strikes, postal service disruptions, technical failures, natural disasters, or governmental actions.

Privacy Policy (UK GDPR)

Last updated: 12.02.2026

1. Introduction

This Privacy Policy explains how SHOPONLINEB LTD (“we”, “us”, “our”) collects, uses, stores, and protects personal data of users of the online store nutribioshop.com, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Company name: SHOPONLINEB LTD

Company number: 16994764

Registered address: 73 Penzance Road, Alvaston, Derby, England, DE24 0NH

Email: info@nutribioshop.com

Phone: +44 747 9431 191

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification data (name, surname)
  • Contact data (email address, phone number)
  • Address and delivery details
  • Order and transaction details
  • Payment information (processed securely by third-party payment providers – we do not store card details)
  • Technical data (IP address, browser type, device information)
  • Communication data (emails, customer service messages)

4. Purposes of Processing

We process personal data for the following purposes:

  • Processing and fulfilling orders
  • Handling payments and refunds
  • Delivering products
  • Customer service and complaint handling
  • Compliance with legal and accounting obligations
  • Improving the functionality and security of the website

5. Legal Basis for Processing

Personal data is processed based on:

  • Performance of a contract (order processing and delivery)
  • Legal obligation (accounting and tax requirements)
  • Legitimate interests (customer support, fraud prevention, website security)
  • Consent, where required (e.g. marketing communications, if applicable)

6. Data Sharing and Third Parties

We may share personal data with trusted third parties only when necessary, including:

  • Payment service providers (e.g. Stripe, PayPal, Przelewy24)
  • Delivery service providers (e.g. Royal Mail)
  • IT and hosting service providers
  • Accounting and legal service providers

All third parties process data in accordance with UK GDPR and applicable data protection laws.

7. International Data Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure of personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at info@nutribioshop.com.

11. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

12. Cookies

Our website may use cookies and similar technologies to ensure proper functionality and improve user experience. Detailed information about cookies is provided in our Cookie Policy (if applicable).

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The version published on the website at the time of use applies.

14. Contact

For any questions regarding this Privacy Policy or the processing of personal data, please contact us at: info@nutribioshop.com